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Feedback is on of the things that makes eBay® successful. It establishes trust within the eBay® community & it helps differentiate good members from bad members. So how does feedback work, who should leave it first, what kind of rating should you leave, and what comments should you write?

How Feedback Works

 On eBay®, you have the option to leave either a positive, negative, or neutral feedback rating (or none at all) for every transaction. If you receive a positive feedback, it will increase your rating by 1. If you receive a neutral feedback, it will not change your rating, If you receive a negative feedback, it will decrease your feedback rating by 1. Multiple Feedbacks left by the same buyer will only increase or decrease your score once.
 

Your feedback percentage is based on how many positives & negative you have on your account. It is calculated by taking your total positive feedbacks received & dividing by your total feedback. For example, lets say you have 51 positive feedbacks, and 1 negative feedback. Your overall feedback score would be 50, and your percentage would be 98% (50/51).

Who Should Leave Feedback First?

Most people agree that the buyer should always be the first one to leave a positive feedback (although some argue that it should be the seller). It is the buyer’s responsibility to leave it first because this indicates that the items have been received, and that the transaction went smoothly. The seller should never leave feedback first, just in case there is a dishonest buyer or problem with the transaction.
 

Once the buyer has left a feedback, the seller should always leave one in return. Again, this indicates to other eBay® members that the transaction went smoothly.
 

Leave a Negative, Positive, or Neutral?

Positive feedback: Positive feedback should be left for any transaction that goes well. As long as the seller delivered the goods within a reasonable amount of time and as advertised or the buyer paid within a reasonable time. Even if there is a small problem or you weren’t completely satisfied, I would recommend leaving a Positive anyways. As long as the transaction went “ok.” Besides, this will ensure that you receive a positive in return. Remember, if you get an item & didn’t like it, it is not always the seller’s fault. Don’t rate the seller or product, rate the transaction.

To summarize, a buyer should generally always leave a positive if these 3 things occurred:

1. The seller delivered the product.
2. It was mailed or delivered in a reasonable amount of time.
3. You got the correct item you purchased.

Neutral feedback: In most instances, a neutral feedback is unnecessary. Either a transaction should get a positive or negative comment. Not only do neutrals not effect the overall rating, but a buyer risks getting a negative feedback in return for leaving a neutral. Even if you feel the transaction doesn’t deserve a positive, it would be better to not leave anything than to leave a neutral feedback.

Negative feedback: Negative feedback should only be used in extreme circumstances. For instance, you never received a product & you were not able to contact the seller. Or, the seller delivered the wrong product & will not correct the situation. Or the seller is selling fake or illegal items, etc (selling a gold necklace that is really fake gold). Also, if a buyer never pays or responds to the eBay® non-paying bidder complaint, a negative should be left.

In most cases, it should be rare to leave a negative feedback. Again, you will likely get a negative in return. So it is strongly recommended that you only leave a negative if the transaction went terribly wrong. Also, before ever leaving a negative feedback, always contact the seller first with any concerns or issues. In most cases, the seller will probably have made an honest mistake & he or she will be happy to correct it.

Again, many don’t understand the feedback system. It is meant to show whether or not transactions are being conducted properly. Although it is tempting to leave a bad feedback for some instances, it is better to only leave negatives for truly bad situations. As long as the seller followed through (or buyer) a positive feedback should be left- or none at all.

To summarize, a buyer (or seller) should only leave a negative if the following occurred & ONLY after the buyer/seller has been contacted about the issue FIRST.

1. The buyer never received the item (or if the seller never paid).
2. The buyer received the wrong product & the seller will not correct the situation.
3. The item was totally different than described (i.e. you order a gold watch, and you receive a silver one & the seller will not correct it).
 

What Kind of Comment Should You Leave?

When leaving your feedback comments, only rate the transaction. Don’t rate the individual product or seller. For instance, if you buy a DVD, don’t leave a comment like “movie was boring.” That is rating the product and it does not give others insight on how the transaction went. Even if the seller is selling a product that he or she created (like an e-Book), rate the transaction, not the product.

Also, don’t leave detailed “picky” types of comments. These comments are usually left by inexperienced (or new) eBayers. Instead, stick to factual, general types of comments that give a good interpretation of the overall transaction. For instance, if a transaction went well simply write: “Great Transaction, Thank You AA++.” Or something similar. You can include details like “Fast Shipping” or “product as advertised.”

Don’t be too picky or detailed like “received product, it was a little wrinkled, got here in about 8 days, could have been quicker, but good condition.” Another example of an inappropriate feedback would be “I bought this for my mother-in-law. I hope they fit.” These comments are unnecessary and do not give accurate insight of the overall transaction.

Again, if the need arises to leave a negative feedback because a buyer didn’t pay or a seller never delivered the product, always contact the seller (or buyer) first. Then (but only if necessary) leave something accurate like “buyer never sent payment or responded” or “Seller never shipped item or responded.”

If you follow these basic tips, then you should not have any major issues with maintaining a good feedback rating!

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If you are just starting out selling on eBay®, then you may be asking yourself: What is an eBay® PowerSeller? Why would I want to be a PowerSeller & what are the benefits? How can I be an eBay® PowerSeller & Fast? These are all great questions! We will try to address all of them starting with:

What is an eBay PowerSeller?

An eBay® PowerSeller is a member that has met all of the necessary criteria in order to be considered a PowerSeller. The minimum criteria are listed below:

• Maintain eBay® community values, including honesty, timeliness and mutual respect
   

• Average a minimum of $1000 in sales per month, for three consecutive months
   

• Achieve an overall Feedback rating of 100, of which 98% or more is positive
   

• Have been an active member for 90 days
   

• Have an account in good financial standing
   

• Comply with all eBay® listing and marketplace policies

• Achieve a minimum of 4 average monthly listings for the past 3 months
   

PowerSeller program eligibility is reviewed every month. To remain PowerSellers, members must:

• Uphold eBay® community values, including honesty, timeliness, and mutual respect
   

• Maintain the minimum average monthly sales amount for your PowerSeller level
   

• Maintain a 98% positive total feedback rating
   

• Maintain an account in good financial standing
   

• Comply with all eBay® listing and marketplace policies
   

• Maintain a minimum of 4 average monthly listings for the past 3 months
   

There are 5 different levels of PowerSellers on eBay®, and they are based on monthly sales averages.

• Bronze-$1,000
   

• Silver-$3,000
   

• Gold-$10,000
   

• Platinum-$25,000
   

• Titanium-$150,000
   

What are the Benefits of Being an eBay PowerSeller?

First off, being an eBay® PowerSeller is Free! You will receive an email invitation from eBay® once you have met all of the necessary criteria above to become a PowerSeller.

Why be a PowerSeller? Some of the great benefits of joining the program include: Prioritized Email Support, You will receive a FREE Welcome kit with your new eBay® PowerSeller Certificate, opportunities to network with other PowerSellers, Special offers from both eBay® & businesses that eBay® works with, plus access to new suppliers, & more!

Furthermore, you have the eBay® PowerSeller symbol displayed by your eBay® user ID, to let others know about your high level of sales & accomplishment (which in turn can increase your sales).

What is the Fastest Way to Become a PowerSeller?

Of course, you will have to meet all of the requirements listed above to become a PowerSeller, but here are a few tips to speed up the process so you can be a Power Seller in the shortest amount of time possible:

1. Gather enough merchandise to sell, so that you can make at least $1,000 in sales for 3 months straight. You can sell anything you want as long as it is in compliance with eBay’s® selling policies. Most people that have gone on to have huge eBay businesses & have became PowerSellers by starting out with items from home that they no longer wanted or needed (that’s how I started)! In fact, I would estimate that the average person has at least $1,000 worth of items they could sell.

2. If you have not yet reached a feedback rating of at least 100 comments, then you should be more aggressive with your buyers. For instance, send a thank you letter with each product you sell or email the buyer after the transaction is completed asking them to leave you a positive feedback & you will do the same. Remember, many buyers will never leave feedback, so you may have to request for them to do so.

3. Of course, pay all of your eBay® fees on time & follow all of eBay’s® selling policies. This sounds simple, but it is a very important step.

If you follow these basic steps, you can become a PowerSeller within the 3 month time period it usually takes. It is a great accomplishment, and it is definitely worth it!

Now that you are on your way to being a Power Seller, here are some tips & information about Feedback Etiquette.

How Feedback Works

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